All companies say their customers are their most important “asset” but how many truly manage their customers like an asset?
For the past 25 years, I have been grappling with these questions, always searching for a better way to manage existing customers.
I have been involved with 9 different order management systems, 7 different CRM implementations and countless sales and marketing tools. None of them came close to improving the situation. I never found an application or tool that helped account teams better manage existing customers, whether the sales model was direct or channel based.
Spending 12 years driving innovation in eProcurement and supply networks on the buyer side, and providing solutions to companies who are leaders in customer and channel integration on the seller side, gave me unique insights into the complete end-to-end lifecycle between OEMs, distributors, resellers and end user customers.
Finally, I understood that the key to maximizing Customer Lifetime Value is managing end user customers and channel partners using a comprehensive, closed-loop, data-driven approach.
At the same time, key technology building blocks like Cloud, Mobile, Big Data, IoT and AI became available and easily accessible by companies of all sizes. As an engineer, I clearly saw the potential of these technologies as the new foundation for breakthrough applications. As a consumer, I experience daily the innovative ways Business-to-Consumer (B2C) companies use these technologies to transform how they serve their customers.
Then, as customer of Salesforce for over 15 years, I participated in its evolution into the secure, scalable and affordable platform that we all use and trust today. I knew that I could use this platform to develop a new class of enterprise applications.
I founded Channel Portal to realize my vision to design and build the world’s first integrated application for account and channel management.
My goal is to help OEMs and resellers grow revenue from their existing customers, maximize Customer Lifetime Value and increase sales and channel productivity.
I am on a mission to dramatically improve how we all manage existing customers, our most valuable asset.
I look forward to helping you realize the full revenue potential of your existing customers.
Founder and CEO
PS. Why a bobblehead?
Given to me as a gift from my then 10 year old twins when I founded Channel Portal, my bobblehead is a constant reminder of why I am doing this, to always stay humble and to not become a bobblehead for real.
We make our customers and our company successful by paying attention to the details that drive better yields.
We are fully accountable to ourselves and each other to meet our objectives by working smart, working hard and working together.
We will get the job done in whatever way makes sense including working from home and having flexible work schedules.
We value work-life balance because we understand that we all have responsibilities and commitments beyond work.
We respect team members who contribute to our communities and we support their volunteer activities.
We support a healthy lifestyle because when we invest in our health we can deliver our best performance.
Do you have experience with
the challenges of growing revenue
from existing customers?
Do you have knowledge of
the complexity of direct and
Do you have competencies in
Customer Lifetime Value and
sales and channel productivity?