All companies say their customers are their most important “asset” but how many truly manage their customers like an asset?
For the past 25 years, I have been grappling with these questions, always searching for a better way to manage existing customers.
I have been involved with 9 different order management systems, 7 different CRM implementations and countless sales and marketing tools. None of them came close to improving the situation. I never found an application or tool that helped account teams better manage existing customers, whether the sales model was direct or channel based.
Spending 12 years driving innovation in eProcurement and supply networks on the buyer side, and providing solutions to companies who are leaders in customer and channel integration on the seller side, gave me unique insights into the complete end-to-end lifecycle between OEMs, distributors, resellers and end user customers.
Finally, I understood that the key to maximize account monetization and optimize productivity is managing end user customers and partners using a comprehensive, closed-loop, data-driven approach.
At the same time, key technology building blocks like Cloud, Mobile, Big Data, IoT and AI became available and easily accessible by companies of all sizes. As an engineer, I clearly saw the potential of these technologies as the new foundation for breakthrough applications. As a consumer, I experience daily the innovative ways Business-to-Consumer (B2C) companies use these technologies to transform how they serve their customers.
Then, as customer of Salesforce for over 15 years, I participated in its evolution into the secure, scalable and affordable platform that we all use and trust today. I knew that I could use this platform to develop a new class of enterprise applications.
We founded Channel Portal with the vision of an industry-centric customer and partner data platform.
Our goal is to help OEMs and Resellers in high tech and manufacturing industries harness the power of their data to grow their customer relationships and simplify their partner relationships.
We deliver the world’s first application for integrated customer and partner management - built 100% native on Salesforce - to enable a data-driven approach with customer predictive analytics, timely and actionable visibility and a workflow-enabled playbook.
We are on a mission to dramatically improve how we all work with customers and partners.
We look forward to helping you realize the full potential of your existing customers, your most valuable asset.
Founder and CEO
PS. Why a bobblehead?
Given to me as a gift from my then 10 year old twins when I founded Channel Portal, my bobblehead is a constant reminder of why I am doing this, to always stay humble and to not become a bobblehead for real.
We make our customers and our company successful by paying attention to the details that drive better yields.
We are fully accountable to ourselves and each other to meet our objectives by working smart, working hard and working together.
We will get the job done in whatever way makes sense including working from home and having flexible work schedules.
We value work-life balance because we understand that we all have responsibilities and commitments beyond work.
We respect team members who contribute to our communities and we support their volunteer activities.
We support a healthy lifestyle because when we invest in our health we can deliver our best performance.
Do you have experience with
the challenges of growing revenue
from existing customers?
Do you have knowledge of
the complexity of direct and
Do you have competencies in
account monetization and
sales and partner productivity?